FAQ

 

Q1、How to search the product what I need?

A:Our website has most of the conventional aluminum profile samples, you can also contact our professional staff to provide you with an atlas. If you have ready-made physical samples or drawings that can be provided to us, we will design CAD drawings for you for free


Q2、Do you have MOQ limited?

A:We accept all kinds of aluminum profiles wholesale, the MOQ is a 40GP, the specific situation depends on the model and packaging you need.


Q3、How long can you provide the sample?

A:After the customer confirms the drawing, the production time of the sample is 12-21 days, special models need to be negotiated, and the transportation time depends on the customer's situation.


Q4、How long is the delivery time?

A:The lead time for new molds is 45-60 days, and the lead time for existing molds is 25-35 days. Special models need to be negotiated.


Q5、How about the after-sales service?

A:If the customer finds a problem within 15 days after receiving the goods, he needs to contact us in time by writing or email. We will respond to the solution within 24 hours after receiving the objection.


Q6、How to pay?

A:Pay 30% of the payment in advance of the order, and the remaining 70% of the payment should be pay before shipment or with a copy of the bill of lading.If you need other payment methods,you need to confirme with us when the order is placed.


Q7、How to consult the price?

A:You can email JXC@jinxiecheng.com or submit a MESSAGE to us online. After we receive the email or MESSAGE, we will reply to you as soon as possible to communicate with you.